We kindly ask that you review our booking, cancellation, and no-show policies before scheduling an appointment with Enigma Cosmetica. By booking with us, you agree to adhere to these terms and conditions.
A deposit ranging from $25 to $100 (depending on treatment type & duration) is required upon booking your appointment. This deposit is deducted from your total booking cost. If you fail to reschedule at least 24 hours prior to your appointment, this deposit will be forfeited. This policy is in place due to the inability to fill your treatment slot and the ongoing operational costs of our business.
You may reschedule your appointment outside of the 48-hour cancellation window, and your booking fee will be transferred to your new appointment. Here are two convenient ways to reschedule:
Option 1: Call or text us at 0451-664-122.
Please refrain from contacting us via social platforms, as messages may not be seen within the necessary cancellation timeframes.
Option 2: Use the booking system provided in your confirmation email to reschedule your appointment.
Arriving late may result in the shortening or refusal of your appointment, as there may not be sufficient time to complete the service adequately.
We appreciate your understanding and ongoing support of our small business. Should you have any further questions, please feel free to contact us.